Returns & Exchanges

We want you to love your hair as much as we do, so if you are not completely satisfied with your Eva NYC purchase, we offer free returns and exchanges within 30 days of your order date.

Return Process

• 1.
  Start Your Request

  Visit our online returns portal and enter your order number and zip code to initiate the process for a return or exchange.

• 2.
  Print Your Label

  Select the items you wish to return and instantly download a prepaid shipping label provided by our team.

• 3.
  Pack and Ship

  Securely pack your items in the original packaging if possible and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 5-10 business days.